MailWise · Intelligent email operations · Cross-industry
Your service mailboxes, run as a governed operation.
MailWise agents read, classify, draft and route every customer email, with attachments included. You keep the thresholds, the maker–checker approvals and the audit trail.
How it works
From arrival to action, every time.
- 01
Ingest
Service mailboxes watched in real time
- 02
Classify
Each email assigned one of your categories, with a confidence score
- 03
Draft
An agent writes a grounded, compliant reply
- 04
Approve
It auto-sends or goes to maker–checker review, depending on your thresholds
- 05
Resolve
The reply is sent, the case assigned and a service ticket raised
Capabilities
What MailWise does.
Dual-engine classification
Your own trained ML model and an LLM score every email together against your categories: one category, one confidence number, fully explainable.
Agentic reply drafting
Replies grounded in your resolved cases, product terms and system data, written in your organization's tone rather than generic AI text.
Maker–checker control
You set the thresholds. High-confidence replies auto-send, and the rest queue for approve, edit or reject. Every decision is logged.
Automatic ticket creation
Service requests and complaints raise a ticket (in Jira, or in your service desk through APIs) with category, priority and SLA already set.
Attachment & document AI
Cheques, KYC documents, mandates and statements are read, classified and reviewed in their own queue.
TAT, SLA & continuous improvement
Live dashboards on turnaround, ageing and escalation. Reviewer feedback is used to retrain the model on your own mail over time.
Ready to go
Preconfigured for retail banking: the first industry setup
Accounts & deposits
- Account opening & activation
- Statements & balance certificates
- Account closure & dormancy
Cards
- Issuance, PIN & activation
- Limit enhancement
- Blocking, hotlisting & replacement
Payments & transactions
- Failed & reversed transactions
- Standing instructions & mandates
- Cheque status & stop payment
Lending & servicing
- Loan application status
- EMI & repayment schedules
- Foreclosure & part-payment
Disputes & fraud
- Disputes & chargebacks
- Unauthorized transactions
- ATM cash-not-dispensed claims
KYC & grievance
- Re-KYC & document submission
- Grievances & escalations
- Regulatory & ombudsman correspondence
Every category is wired to a ticket, with its own routing rule, priority, turnaround clock and destination queue. A dispute becomes a ticket with the case type, customer ID and evidence attached, while a statement request auto-replies and closes. Nothing sits unowned in a shared mailbox.
Control & governance
Every reply governed and traceable.
Human in the loop
Confidence-based routing, auto-send thresholds per category, one-click approve / edit / reject, and maker–checker on sensitive categories.
Audit trail
Every classification and edit logged, with reviewer, timestamp and reason, and the model version recorded per decision.
Data protection & access
Four-tier role-based access with SSO / OAuth 2.0, encryption in transit and at rest, and customer data that never trains our models.
Part of larger workflows
On the platform, MailWise is also the email layer for other outcomes. A bank's onboarding & re-KYC outcome, for example, uses MailWise to send outbound re-KYC requests and take in the documents that come back.
Integrations available today
- Microsoft Outlook & OneDrive
- Google Drive
- Jira
- DocuSign
- APIs
Connect your ERP, core banking, claims or CRM system through APIs.
Deploy your way
As SaaS, or ring-fenced inside your own environment: any major cloud, private cloud or on-premises. Bring your own LLM.
- SOC 2
- ISO 27001
- HIPAA
- GDPR
Your data never trains our models.