Interactive demo

See a decision made.

Choose a decision. Watch Cogniquest read the documents, apply the policy, make the call and carry it through, with every step on the record.

Simulation with sample documents. All names, identifiers and figures are fictional.

Claim approval recommendation

A customer reports a dropped phone with a cracked screen. See the claim checked against the plan, the photos and the repair estimate, then recommended for settlement and ready for an adjuster's sign-off.

A policyholder files a claim in the insurer's app: “Dropped my phone, the screen is shattered.” Attached: the claim form, three photos, the original purchase invoice and a repair estimate from an authorized service center.

10 steps
  1. Understand

    1. IntakeClaim CLM-2026-31407 opened
    2. Classify7 of 7 items identified
    3. Extract28 fields extracted, all cited to source
  2. Reason

    1. Coverage checkCovered under Device Protection Plan DP-PLUS, 0 of 2 annual claims used
    2. Device matchIMEI matches the registered device
    3. Photo evidenceFront display cracked, consistent with “dropped”
    4. Estimate vs evidenceThe estimate includes back-glass replacement ($199), but the photos show no back-glass damage. That line is excluded as unsupported
    5. Price check & risk signalsDisplay $329 within the $299–$349 range · labor $50 · no risk flags
  3. Decide

    1. RecommendationRecommend approval: $280 (estimate $578)
  4. Act

    1. Route & prepareAwaiting adjuster sign-off
  • Claim form
  • Plan certificate
  • Purchase invoice
  • Repair estimate
  • Photo 1
  • Photo 2
  • Photo 3
Ready

Press play to watch the decision being made.

A policyholder files a claim in the insurer's app: “Dropped my phone, the screen is shattered.” Attached: the claim form, three photos, the original purchase invoice and a repair estimate from an authorized service center.

Decision Record

The adjuster sees one screen of evidence and one recommendation, and approves it with one click. The customer's repair is authorized the same day.

ClaimWise runs claims intake and adjudication in production for general insurers, across device protection, accidental and liquid damage, and marine lines. On one insurer's marine claims, it took the cycle from 28 days to 2 days.

Explore ClaimWise

Decision Record Recommended
Decision
Recommend approval with adjustment: $280
Why
Plan active · Accidental damage covered · IMEI matches registered device · 0 of 2 annual claims used · Front-display damage confirmed by photos; back-glass damage not evidenced, line excluded · Repair price within range · $99 deductible applied
Evidence
Claim form · Plan certificate · Purchase invoice · Repair estimate lines 1–3 · Photos 1–3
Confidence
95%
Policy
Device Protection Plan DP-PLUS, Accidental Damage terms · Claims Authority Matrix v3
Agent
ClaimWise Adjudication Agent
Action
Routed to adjuster (partial approval) · Repair authorization and customer notice drafted

Why these two

Autonomy where policy allows. A person where it requires one.

  • ClaimWise

    Recommendation with human sign-off

    Policy requires review of partial approvals

    Photo evidence weighed against the repair estimate, an unsupported line excluded, IMEI and plan checks

    Agents prepare the decision, and people stay in control where policy says so

  • APWise

    Straight-through approval

    Within the authority limit

    GSTIN and IRN e-invoice verification, UOM reasoning, tolerance policy, GST rate logic, duplicate and bank checks

    Routine decisions run end to end, governed by your rules and your regulator's

That was ours. Now bring one of yours.

Every enterprise has a decision like these: high-volume, document-heavy, rule-bound and still done by hand. Tell us which one, and we'll show it running on your documents.